Refund policy
Return & Refund Policy
At Veddara Living, we take great care in selecting, inspecting, packing, and dispatching every product. As many of our products are delicate, handcrafted, or made with special materials, we do not accept returns or exchanges unless the product received is damaged or defective.
We request you to carefully inspect your order immediately upon delivery.
How to Initiate a Return
If you receive a damaged or defective product, please follow these steps:
1. Record an Unboxing Video
A clear, continuous and uninterrupted unboxing video is mandatory for any damage or defect claim.
The video should begin before opening the package and clearly show:
- The condition of the outer packaging
- The package being opened
- The product being removed
- The complete condition of the product
Please do not edit, cut, or pause the video.
2. Contact Us Within 48 Hours
Please email us at veddaraliving24@gmail.com within 48 hours (2 days) of delivery with:
- Your Order Number
- A brief description of the damage or defect
- The complete unboxing video
- Clear photographs of the product, if required
Please note: The unboxing video is essential for us to verify transit damage or product defects and to initiate any return or refund request. Claims submitted without a valid unboxing video within 48 hours of delivery may not be accepted.
3. Request Review
Once we receive your request and supporting documents, our team will review the claim within 2–3 business days.
If the claim is approved, we will provide you with the necessary return-shipping instructions, if applicable.
Damaged or Defective Items
If your product is confirmed to have been damaged during transit or is defective, we may offer:
- A replacement, subject to product availability; or
- A full refund for the eligible product.
Where the return is approved due to a defective or incorrect item, Veddara Living will bear the applicable return-shipping cost.
The final resolution will be determined after verification of the claim.
Refunds
If a refund is approved, the returned product will be inspected before the refund is processed.
- Approved refunds will be processed within 5–7 business days after approval/inspection.
- The refund will be credited to the original payment method used for the purchase.
- Shipping charges are generally non-refundable, except where the return is due to a confirmed defective or incorrect item.
The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
Exchanges
We currently do not offer direct exchanges.
If your return is approved and you wish to purchase a different product, you may place a new order separately.
Non-Returnable Situations
Returns and refunds will not be accepted for:
- Change of mind or personal preference
- Incorrect product selection
- Products that simply do not suit your taste or décor
- Minor variations in colour, texture, pattern, or finish that are characteristic of handcrafted products
- Damage caused after delivery due to mishandling, improper use, or improper storage
- Requests made after 48 hours of delivery
- Claims submitted without a valid unboxing video
- Products that have been used, altered, washed, damaged, or otherwise mishandled after delivery
Important: Please Retain the Packaging
Please do not discard the original packaging immediately after receiving your order.
In case of a damage or defect claim, the original packaging may be required for verification and may be necessary for processing the return.
Contact Us
For any return or refund queries, please contact us at:
Email: veddaraliving24@gmail.com
We request you to inspect your order as soon as it is delivered and record your unboxing video to ensure a smooth resolution in case of any damage or defect.
Thank you for choosing Veddara Living.